University of Texas at Arlington, May 2024 – present
Provide strategic and operational leadership for university-wide web publishing, application development, and digital platform services supporting academic and administrative units.
Lead five teams of 47 technical, creative, and professional staff and 5–7 student workers, supporting cross-departmental budget planning and execution totaling more than $6.6M.
Lead enterprise AI strategy, governance, and operational adoption across campus, helping shape responsible use, align solutions with institutional priorities, and support risk management, compliance, and sustainable service delivery.
Lead governance and lifecycle management for enterprise platforms and 50+ custom-developed applications, including AI, web publishing, Modo, Sitecore, ServiceNow, and PeopleSoft.
Establish and enforce software development governance and compliance standards, including version control, code review, testing, documentation, and change management across the application portfolio.
Oversee enterprise web publishing platforms across internet environments, ensuring reliability, scalability, accessibility, and security compliance.
Lead budget planning, resource allocation, and service model development to support sustainable growth and expansion of digital services.
Promoted to Director to lead broader governance, platform oversight, and enterprise digital service scaling.
Assistant Director, OIT Web Publishing and Development
University of Texas at Arlington, December 2023 – May 2024
Supported leadership of web publishing and application development services, helping standardize practices and expand enterprise digital service delivery.
Began establishing development and operational standards across web and application environments, laying the groundwork for later governance frameworks.
Assisted in portfolio review of custom applications to assess effectiveness, alignment, and lifecycle planning needs.
Partnered with leadership to align web and application services with institutional priorities, improving consistency and coordination across teams.
Advanced from Manager to Assistant Director as responsibilities expanded to development standards, platform oversight, and service alignment.
Manager, OIT Web Hosting Services
University of Texas at Arlington, April 2021 – December 2023
Led the strategy, planning, and delivery of university web hosting services supporting faculty, staff, and research initiatives.
Expanded service offerings to include content management, accessibility remediation, SEO, and website development, increasing adoption and positioning services for cost recovery.
Directed day-to-day operations of web hosting environments across on-premises and cloud platforms, ensuring reliability, performance, and compliance.
Managed staff and student employees responsible for platform administration and support, building capacity to meet expanding service demand.
Established documentation, processes, and best practices that strengthened service delivery and informed later governance frameworks.
Built the operational and platform foundation that supported later enterprise governance, application lifecycle management, and digital strategy leadership.
Independent Consultant/Contractor
Renaissance Solutions, August 2014 – present
Provide independent consulting and advisory services in digital strategy, business process improvement, web development, communications, branding, and technology support.
Partner with clients to strengthen digital presence and organizational effectiveness through website development, content strategy, and communication planning.
Deliver tailored web, messaging, and brand communication solutions for diverse audiences, aligning business needs with practical, user-focused outcomes.
Analytics, Innovation, and Marketing Strategy Consultant
ePayResources, March 2020 – December 2022, contract
Developed analytics, innovation, and marketing strategies aligned with organizational objectives and member service needs.
Facilitated collaboration across senior leadership, data, marketing, and technology teams to support evolving strategy, delivery, and service goals.
Provided leadership for process and product support, helping shape current and new offerings across the organization.
Defined practical success metrics for marketing, innovation, digital presence, and process transformation efforts.
Provided oversight for messaging, copy, design, and product content to ensure alignment with brand voice and communication standards.
Marketing and Communications Manager
LKQ Remanufacturing, June 2020 – Mar 2021
Led integrated marketing and communications initiatives across web, internal communications, social media, and organizational messaging.
Managed web content, internal resources, and leadership communications to improve information sharing, learning access, and organizational alignment.
Directed website, branding, and communication enhancements while supporting SEO/SEM, traffic analysis, and digital engagement across multiple brands.
Provided cross-functional communications support spanning intranet development, operations, customer service, feedback channels, and selected media relations.
Took on broader communications responsibility beyond digital marketing, with increased scope across internal messaging, organizational alignment, and multi-channel engagement.
Web and Online Marketing Manager
LKQ Remanufacturing, September 2018 – June 2020
Led web and online marketing efforts across multiple brands, improving digital presence, usability, and audience engagement.
Designed and enhanced websites and digital resources to support functionality, accessibility, education, and reference needs.
Managed SEO/SEM, traffic performance, conversion optimization, and social media planning to strengthen visibility and marketing effectiveness.
Established branding standards and integrated web solutions with internal systems to support consistency, continuity, and evolving business needs.
Content Manager and Strategist
HealthMarkets, Inc., January 2015 – March 2015, contract
Defined content strategy and visual direction for corporate intranet sites in Microsoft SharePoint.
Coordinated cross-department communication regarding resources, access, and content needs.
Created and implemented intranet content and supporting media to improve usability and communication effectiveness.
Streamlined content sources, update processes, training aids, and tracking mechanisms to improve consistency, governance, and staff adoption.
Publishing and Digital Innovation
American Heart Association, January 2015 – March 2015
Led publishing and digital innovation work across web, communications, analytics, and technology support.
Developed analytics, innovation, and marketing strategies to support department goals and business needs.
Worked across web, communications, data, and technology teams to improve coordination and delivery.
Supported process and product work to strengthen digital operations and execution.
Operations Director, Digital Communications Lead
American Mensa, May 2005 – August 2014
Led technology, communications, and digital strategy through tactical planning, organizational problem-solving, and cross-functional execution.
Managed IT, digital, and selected board-related budgets, aligning investments with operational priorities and long-term organizational needs.
Served as acting Assistant Executive Director when the Executive Director was unavailable, providing continuity in leadership, decision support, and organizational operations.
Directed leadership resources, communications initiatives, and digital programs supporting training, member engagement, and organizational effectiveness.
Partnered with subject matter experts and internal stakeholders to develop new programs, improve online services, and modernize existing tools.
Managed SEO/SEM, traffic analysis, and digital performance optimization while maintaining hands-on fluency across front-end and server-side technologies.
Took on broader operational and digital leadership beyond IT and web oversight, with increased responsibility for organizational strategy, communications, budgets, and executive-level support.
Information Technology Director, Web Lead
American Mensa, May 1997 – May 2005
Led technology planning and implementation for new systems and initiatives, managing multiple concurrent projects to support organizational growth.
Oversaw primary and supporting websites, including design, content management, staff coordination, and ongoing improvements.
Managed staff and consultants supporting infrastructure, applications, telecommunications, and end-user services across the organization.
Provided reporting, support, and process improvement leadership to strengthen service stability, operational performance, and user experience.
Established standards for technology operations, networking, and security while supporting staff, members, and public-facing services.
Senior Analyst, Networks and New Technologies
ABC Radio Networks, March 1995 – May 1997
Researched emerging technologies and developed implementation plans for new systems and strategic initiatives.
Coordinated with department leaders on IT requirements, processes, and implementation needs to support business operations.
Contributed to planning and support for networking and business software solutions across multiple locations in the U.S.
Helped define network standardization and security practices to improve consistency and operational stability.
